Refund & Return Policy

Refunds and Returns Policy for Still Mind Yoga Inc.
Effective Date: March 5, 2025
Last Updated: March 5, 2025

At Still Mind Yoga Inc. (“we,” “our,” or “us”), we are committed to providing exceptional wellness services and high-quality products. This Refunds and Returns Policy outlines the terms under which refunds, returns, and cancellations are processed for our services, classes, workshops, training, physical products, and digital products available on our website, www.stillmindyoga.ca (the “Website”).

If you have any questions, please contact us at stillmindyoga.ca@gmail.com.

1. Products and Services Covered

This policy applies to the following:

  • Physical Products: Items such as yoga mats, sound bowls, and wellness-related accessories.
  • Digital Products: Downloadable content, including e-books, training materials, or audio meditations.
  • Services and Classes: Sound Bath, Sound Therapy, Sound Healing, Yoga, Meditation, Breath Work, and other in-person or online sessions.
  • Workshops and Training Programs: Live or recorded sessions, including corporate training and senior center activities.

2. Physical Products – Returns and Refunds

Conditions for Return

  • Eligibility: Items must be unused, undamaged, and in their original packaging with proof of purchase.
  • Return Window: Returns must be initiated within 7 days from the date of delivery.
  • Exclusions: Custom-made, personalized, or opened personal care items (e.g., essential oils) are non-returnable unless defective.

How to Initiate a Return

  1. Contact us at stillmindyoga.ca@gmail.com with your order details and reason for the return.
  2. If your return is approved, we will provide return instructions.
  3. The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Refund Process

  • Refunds will be processed within 7-14 business days after receiving and inspecting the item.
  • Refunds will be issued to the original payment method.
  • A restocking fee of up to 15% may apply to returns that are not due to product defects.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 3 days of delivery with photo evidence.
  • We will offer a replacement or full refund at no additional cost.

3. Digital Products – Returns and Refunds

Conditions for Refund

  • Due to the nature of digital products, all sales are final, and no refunds are provided once access is granted.
  • If a digital product is defective or does not match its description, you may request a refund within 14 days of purchase.

How to Request a Refund

  1. Contact us at stillmindyoga.ca@gmail.com with your order details and the issue.
  2. We will review your request and provide a resolution, which may include a replacement product or refund.
  3. Refunds for duplicate purchases of the same digital product may be considered within 24 hours of purchase.

4. Services, Classes, and Memberships – Cancellations and Refunds

Client Cancellations

  • Clients must provide at least 48 hours (2 days) notice for cancellations.
  • Cancellations made within 48 hours of the appointment are non-refundable.
  • If you cancel within the 48-hour window, we offer a one-time rescheduling or an online yoga/meditation session instead.
  • If you cannot attend, you may send a substitute (family member or friend), subject to approval and the nature of the therapy.

Memberships (Monthly, Yearly)

  • Memberships can be canceled anytime, but payments already made are non-refundable.
  • Missed sessions may be rescheduled at a mutually convenient time, only for the members.

Workshops and Training Programs

  • Cancellations are fully refundable if made at least 48 hours before the start.
  • No refunds for cancellations made within 48 hours of the scheduled event or for no-shows.

Company Cancellations

  • If we cancel a service due to unforeseen circumstances (e.g., emergencies, inclement weather), we will offer a full refund or a rescheduled session.

5. General Refund Conditions

  • Refunds will only be issued to the original payment method.
  • We reserve the right to deny refunds if the product or service does not meet the return conditions outlined above.

6. Exchanges

  • Physical products may be exchanged if they are defective or damaged upon arrival.
  • Email us at stillmindyoga.ca@gmail.com with order details to request an exchange.

7. Fees and Costs

  • Return Shipping Costs: Customers are responsible for return shipping unless the product was damaged or incorrect upon receipt.
  • Restocking Fee: A 15% restocking fee may apply to returned physical products that are not defective.

8. How to Contact Us

If you have any questions or need assistance with a return, refund, or cancellation, please contact us at:

We strive to respond to all inquiries within 3-5 business days.

By making a purchase on our Website, you acknowledge and agree to this Refunds and Returns Policy.